Privacy & bookings

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Journey requests are saved in the website’s booking database, including contact details, locations, timing, vehicle and payment preferences, and any notes you provide. Approved operators use this information to prepare quotes and coordinate your journey.

Your private booking link provides access to your journey and quote. Keep it private and share it only with people you want to have that access. The site does not ask for or store card numbers. When connected, card payments take place on the payment provider’s secure checkout page; the booking stores the payment status and transaction reference.

Contact enquiries are saved in our customer database for approved operators to review. Customer records link enquiries and journeys by email and may include preferences, occasion dates, internal service notes and communication history. Homepage journey fields are passed to the booking page in the URL and removed from that URL after loading.

Operator access uses Amazon Cognito and business-specific permissions. Hosting, authentication and payment providers process information needed to deliver their services. Do not include passports, payment card details or sensitive documents in booking notes.

Optional email follow-ups require separate consent. We record the wording and time of an opt-in request, and operators verify consent before preparing occasion outreach. You can withdraw consent by replying to an email or contacting us. Booking messages concern your requested service and do not require marketing consent. When email sending is connected, our email provider processes your address and the booking details included in the message; we record submission status and a provider reference. Replies forwarded to our operator inbox are retained for up to one year to support your enquiry.

We collect aggregate counts of public pages explored, engaged visits, clicks to call or request contact, and successfully saved enquiries. Approximate country and region come from our hosting provider; referral sources include only the website hostname. An anonymous session token lasts up to 30 minutes, with duplicate-prevention records expiring after 24 hours. Known bots are filtered; counts are estimates. Browsing counts do not contain names, entered addresses, query strings, private booking links or persistent visitor identifiers. Aggregate counts expire after 90 days. Browsing measurement respects Do Not Track and Global Privacy Control. A browser-session preference remembers if you dismiss planning help. Security controls use short-lived network hashes to limit abuse.

Social, WhatsApp and text links open the relevant external service or app. Their privacy policies also apply.

To ask about your information, request correction or deletion, or discuss a booking, contact info@flexchauffeurs.com or call 647 780 7015.